Easy Returns & Exchanges at Nclubjeans.in
At Nclubjeans.in, we are committed to your satisfaction. We understand that sometimes you might need to return or exchange an item. This policy outlines the guidelines for returning or exchanging your Nclubjeans.in purchase.
crucial to know
Return and Exchange Window
We offer a worry-free return and exchange policy. You have 3 days from the date of delivery to initiate a return or exchange for your Nclubjeans.in order.
Incorrect item received
If you receive an item different from what you ordered, please contact us immediately. We’ll require an unboxing video as proof of the mistake.
Defective product
If the product you receive is defective or damaged, please contact us within 3 days of delivery. We’ll need clear photos or a video showcasing the defect.
We will not accept returns for:
- Items damaged due to wear and tear or improper care.
- Items returned without original tags or packaging.
- Items returned after the 3-day window.
Exchange or Refund Process
If you wish to exchange and refund your item for a different size or style, please contact us within 3 days of delivery. We’ll guide you through the exchange and refund process.
FOLLOW BELOW THESE STEPS
For exchange product/Refund
Contact Us: Use our website form, WhatsApp (91 8700903037), or email (info.support@nclubjeans.in) to initiate your exchange and Refund
verification
Our friendly customer service team will review your exchange and refund request to ensure it meets our exchange and refund policy guidelines. This includes verifying that the item is eligible for exchange and refund
Time need
Refunds issued within 3 business days of receiving your return (subject to verification). Refunds processed to original payment method. Allow 3-7 additional business days for bank credit.
exchange fee
in the event that you initiate an exchange for a different size, style, or color (and we correctly fulfilled your original order), a ₹150 exchange processing fee will be applicable
Dispatch product
Once we receive your original item in its original condition with tags attached, we'll ship your new item to you. in 4 business days
you must know
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Time Limit:
You have 3 days from delivery to initiate a return or exchange. -
Contact Us:
Reach out through our website form, WhatsApp, or email. -
Valid Reasons for Exchange:
Size doesn't fit or style preference change. -
Exchange Fee:
A ₹150 processing fee applies for exchanges (except for our mistake). - Non-Refundable: Items damaged due to wear/tear, missing tags, or late returns. Also, correctly fulfilled orders where you changed your mind.
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Valid Reasons for Return:
Incorrect item received or defective product (with video proof). -
Return Shipping Fee:
You are responsible for the cost of returning the item. -
Item Condition:
Returned items must be unworn, unwashed, and have all original tags attached. - Refund Processing: Refunds issued within 3 business days of receiving your return (subject to verification). Funds will be credited back to your original payment method within 3-7 business days.
We understand that sometimes plans change, and you may need to cancel an order. Here’s how to easily cancel your Nclubjeans.in purchase
Cancellation Eligibility:
You can cancel your order within 3 days of receiving the confirmation email.
How to Cancel:
- Contact Us: Reach out to our friendly customer service team within the 3-day window. You can contact us via:
- Email: info.support@nclubjeans.in
- WhatsApp: 91+ 8700903037
- Provide Order Details: In your message, please include your order number to ensure a smooth cancellation process.
- Online Cancellation: In addition to contacting us directly, you can also cancel your order directly through our website within the 3-day window. Look for the “Order Cancellation” section in your account, or follow the instructions provided in your order confirmation email.
Cancellation Confirmation:
Once we receive your cancellation request, we’ll review it and confirm your cancellation via email. You’ll also be notified if the cancellation cannot be processed (e.g., if the order has already shipped).
Original Payment Method:
If your order qualifies for cancellation, any refunds will be issued to your original payment method within 3 business days of receiving your returned items (if applicable).
Already Shipped Orders:
If your order has already shipped before your cancellation request, you’ll need to refuse the delivery or return the package to us. We’ll process the refund upon receiving the returned items.
Important Notes:
- You are responsible for the cost of returning the items (if applicable).
- We cannot cancel orders placed more than 3 days after the confirmation email.
- Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
