Refund & Return Policy

Our Customer-First Commitment

At NClub.in, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase. If for any reason you're not satisfied, our hassle-free return and refund policy makes it easy to return items and get your money back.

Return Eligibility

What Can Be Returned?

Most items purchased from NClub.in can be returned within 30 days of delivery, provided they meet the following conditions:

• Unused & Unworn: Items must be in their original, unused condition with all tags attached
• Original Packaging: Products should be returned in their original packaging with all accessories
• Proof of Purchase: Original invoice or order confirmation is required
• Hygiene Standards: Items should be free from stains, odors, or signs of wear

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Innerwear, lingerie, and swimwear (unless defective)
• Personalized or customized products
• Beauty and grooming products (opened or used)
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards and vouchers
• Downloadable digital products

How to Initiate a Return

Returning an item is simple and straightforward. Follow these easy steps:

Refund Process & Timeline

Once we receive your returned item, we'll process your refund quickly and efficiently:

Refund Methods

• Original Payment Method: Refunds are issued to the original payment method used for purchase
• Store Credit: You can opt for instant store credit with 10% bonus value
• Bank Transfer: For COD orders, refunds are issued via bank transfer (requires bank details)

Exchange Policy

Want a different size or color? We make exchanges easy and convenient:

• Size Exchange: Exchange for a different size at no additional cost (subject to availability)
• Color/Style Exchange: Swap for a different color or style of the same product
• Priority Processing: Exchange requests are processed faster than returns (typically 3-5 days)
• Free Exchange Shipping: We cover shipping costs for exchanges within India

Note: If the exchanged item has a different price, you'll either receive a refund for the difference or be charged the additional amount.

Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective item, we'll make it right immediately:

What to Do:

• Take clear photos of the damaged/defective item and packaging
• Contact our customer support within 48 hours of delivery
• Provide your order number and describe the issue
• We'll arrange a replacement or refund immediately

For quality issues, we may ask you to return the item for inspection, but we'll cover all costs and expedite the process.

Important Notes

• Refund Processing Time: Refunds typically take 7-10 business days from the date of return approval
• Return Shipping: Customers are responsible for return shipping unless the return is due to our error
• Partial Refunds: Items returned without original packaging or with signs of use may receive partial refunds
• Sale Items: Items purchased during sale or clearance events follow the same return policy unless marked otherwise
• International Orders: International returns may take longer and are subject to customs regulations
• Order Cancellation: Orders can be cancelled free of charge before they ship (typically within 24 hours)

Need Help with Returns?

Our customer support team is here to help you with any return or refund questions. Reach out to us: